The world we live in today is ultra busy with everyone running short of time. With such rush, people are more susceptible to fraud and deception as there is con artist out everywhere who cash on the busy lives of miserable people.
The digital change in the world has suddenly given a whole new space where shopping and buying stuff has become easy and less time consuming but at the same time it is a vulnerable place as well. Consumers want to cash in this digital change but also they are very careful of what they are choosing. The go out on different forums and review platforms and read about the services given to the previous customers. This has changed the game for everyone online. A majority chunk of the online shoppers is now informed and they want to know who is offering the service and what is their behaviour towards their previous customers.
There are ways you can improve your reputation management.
Listen to your customers:
It is important to listen to your customer’s negative feedback and improve on it. If someone is leaving a negative review for your business, learn to understand that person. The problems they face and try to rectify the issues. Using a frustrated customers experience you can easily understand how you can improve your services. There a 99% chances that the resolution will let that customers have increased trust in your brand. Reach out to that customer rather than ignoring them.
Increase online Presence:
It is important to have a majority of online presence. You should have a decent responsive customer friendly website. The brand needs to be active on all the social media profiles like facebook, google plus, Linkedin, Instagram, Pinterest and youtube. The more presence and engagement you will have on the social media and online world the more people will be aware of your brand. It is estimated that by 2019 there will be 2.77 billion users on the social media platform. So ensure, that you have the presence in the online world.
Do not overreact:
Most of the small and medium business do not have a dedicated experienced social media handling. So they have to take out time out of their sales and operations and manage social media. This has negative effects that the owner is so emotionally attached to his/her services or products that one negative review online and this person start a blame game. Such behaviour from a business point of view only discourages potential clients to use your services. Remember a great reputation is not about avoiding the negative reviews, it’s about answering them well and positively and rectifying the exact issues. This will improve your visibility and trust online directly.
